Broadening Comfort Zones in Western New York

Posted on: December 18th, 2014 by Rob Baumhover


HME Retailers,

Earlier this year, the VGM Retail team took a trip to Cheektowaga, NY to visit our friends at Respiratory Services of Western New York. We’ve been helping Respiratory Services of WNY for quite some time with many facets of their operation.

On our latest visit, one of our main focuses was training their customer service employees with our Customer Service and Engagement Training Module. Here’s what Michael J. McCartney, owner and CEO of Respiratory Services of WNY, had to say:

“Since working with VGM Retail and going through their Customer Service and Engagement Training Module, our staff has come out of their comfort zone when working with customers. They helped us learn to truly listen to our customers’ needs, take chances and not to be afraid to sell to them – these products can only benefit their lives.”

We’re glad to hear of the staff’s progress! Keep up the great work!

Check out the pictures below of the Respiratory Services of WNY showroom space and their staff hard at work.

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Do you like the showrooms and you see here? Check out other stores we’ve helped merchandise in the following posts:

      “From New Location Through Grand Opening – Vondi Independent Living Supplies makes a splash in Massachusetts!”

      “From Black Bears to Lobsters – VGM Retail sees it all in Maine!”