Archive for the ‘Staff Training’ Category

When Hiring Staff Who Serve, Steer Clear of ‘Types’ B, C, D, E & F!

Posted on: November 20th, 2017 by Rob Baumhover

  This article is provided by John Lees, 2nd Gap Manager for Vionic Group: I enjoy meeting different kinds of people…even though certain ‘types’ cause me to sleep with my eyes open. It’s the same when customers meet associates in retail outlets…in that just a few prove valuable while many perform a less helpful role. […]

Incremental Products: Employee Training

Posted on: August 10th, 2017 by Rob Baumhover

Hello Again, We last talked about how to find the best incremental products for your DME. Before your staff can sell new products, they need to be trained and comfortable with them. It would be nice if everything we brought in would just sell itself (and some will), but the majority of the time it […]

The Greatest Defense: Rapport

Posted on: July 12th, 2017 by Maria Markusen

A Lesson from the Sky: Airplanes, like elevators, are a great place to study the human condition.  Since I am obsessed about connecting lately, my focus during my travels is watching and observing passengers, the crew, and the airport vendors. On a recent trip, home to Omaha a very frail, elderly woman was sitting near […]

The Value of Connecting

Posted on: June 2nd, 2017 by Maria Markusen

Lately I have been thinking, maybe obsessing about connection. The human kind. The kind we crave as a culture more than ever. It seems social media and technology are to blame. Social media is about virtual connections, but we’re yearning for something more. The actual human contact. Our need to connect is spilling out into […]

Why Not Best?

Posted on: July 13th, 2016 by Rob Baumhover

We’ve heard it time and again: baby boomers are changing the game of HME. From being more internet and tech savvy than the generation before them, to being more physically active and wanting to stay young and healthy for longer, baby boomers are causing us as an industry to shift to accommodate them. But, there’s […]

Asking the Right Questions

Posted on: July 6th, 2016 by Rob Baumhover

“Selling” can be a scary word in retail. We don’t want to be labeled as “salespeople” but we need to be moving product. So how do we strike that fine line between feature-dumping on customers and giving them enough information to make an informed decision? It’s all about asking the right questions. VGM Retail’s Maria […]

4 Qualities of a First-Rate Employee

Posted on: September 24th, 2015 by Rob Baumhover

Your employees are the face of your business – the ones your customers will see, interact with, and have an experience with. In order to ensure your customers have a positive experience and want to come back regularly, it is vital that you have top-notch employees in your business. But what makes a great employee? […]

Tools to Soften those Tough Conversations

Posted on: August 6th, 2015 by Rob Baumhover

  HME Retailers, In our industry, an important part of a salesperson’s job is making the customer feel comfortable talking about their personal health issues. We often come across customers who are embarrassed about their health conditions or don’t feel comfortable enough to share information about “taboo” health problems. As health care providers, it’s our […]

Find and Train Your “Retail Champion”

Posted on: April 2nd, 2015 by Rob Baumhover

  HME Retailers, Finding the right person to manage and operate the retail portion of your HME business is a critical part of the holistic retail strategy. Ideally, an HME business would have one employee who manages all things related to the retail products and operations within the store. Does your HME have a retail-specific […]

Tips for making the busy holiday season smooth sailing for your retail staff

Posted on: December 12th, 2014 by Rob Baumhover

  HME Retailers, This week’s blog comes to us once again from Maria Markusen – VGM Retail’s Director of Operations and Development. Prior to joining the VGM Retail team, Maria spent many years working in both the health care and retail worlds, and has loads of tips and best business practices to share with HME […]